About us
Experience
We are a strong and experienced estate agents in Worcestershire. Our partners have a combined experience of over 65 years and boast an in depth knowledge of the property market. As a leading independent estate agent in Worcestershire we understand that our reputation and your recommendation is vital. In the fast moving world we all live in today we embrace change and new technologies that enable our client’s experiences to be enhanced.
Worcestershire’s Multi Award Winning Sales & Letting Estate Agency
Our Mission
Our customer promise
- You will always be made to feel welcome
- We will always deliver our promises
- We believe in great communication
- We are committed to continuous improvement
- We promote a transparent approach to estate agency & welcome your feedback
- We will do our best to make your experience with us is as exceptional as possible
What we do
Awards
We have been presented with awards from allAgents.co.uk the U.K’s largest estate agency review site for receiving the best client reviews in Worcestershire for the last 5 years.
Mission statement
To lead in our area, continuously develop and seek innovative ways to improve the estate agency experience.
Vision statement
To be an inspirational estate agency, working with the best people in the industry, and continued growth.
What we do
Transparent approach
We actively endorse a proactive approach to being a transparent Estate Agency. We are one of only a few firms that are happy to use allagents.co.uk which is an estate agency review site similar to the tripadvisor website. Have a look for yourself and see what our clients have said about us.
Our strict codes of practice
Shelton & Lines is a member of The Property Ombudsman, Client Money Protect and complies with the Deposit Protection Scheme. These memberships provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service.
If you would like further information or interested in our property listings, don’t hesitate to contact us today, we are always happy to help. Alternatively receive a FREE property valuation.
Services
Value my property
Get in touch to book in your free no obligation market appraisal
Keep up to date
Register with us
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Get to know our team
Meet the Team
Richard Shelton
Managing Director
Simon Mallett
Sales Director
Ella Morris-Harrison
Letting Director
Ellie Horsey
Valuation Manager
Simon Lines
Sales Agent
Dawn Hancox
Sales Agent
EXCELLENT
Based on 244 reviews
Posted on Google![]()
Jack BrehautTrustindex verifies that the original source of the review is Google.
Having bought and sold through this estate agent previously, I had no hesitation in using them again to sell our home, and I'm glad I did. A special mention goes to Simon, who managed to secure a buyer before the property even made it onto Rightmove. That gave us a real head start and helped move the process along much more quickly than we had expected. Dawn also deserves a mention for always being on hand to entertain my latest crazy scheme or idea and somehow turning it into a workable plan. Nothing ever seemed too much trouble. Throughout the sale, we were kept well informed with meaningful updates rather than generic check-ins, and the progression was handled efficiently from start to finish. The whole team were approachable, proactive and genuinely pleasant to deal with, making what can often be a stressful process feel straightforward. Their fee was very reasonable, the service was excellent, and the result speaks for itself. We're very happy in our new home, and it's equally nice to know our buyers are happy in theirs too. A thoroughly positive experience and a team I'd happily recommend.Posted on Google![]()
Sue EvansTrustindex verifies that the original source of the review is Google.
Very good service would certainly use Shelton and Lines again. No problems at all. Thank you Dawn Simon and Team.Posted on Google![]()
Mandy BurtonTrustindex verifies that the original source of the review is Google.
Dawn was so helpful in finding the perfect property for my Mum and Simon very patient with us reviewing the property several times with the tape measure, both very obliging throughout the entire process.Posted on Google![]()
lisa devlinTrustindex verifies that the original source of the review is Google.
Very happy with Shelton and lines! Lovely friendly team. Amazing tennents 10/10 🙏🏼Posted on Google![]()
CAROLYN GURNEYTrustindex verifies that the original source of the review is Google.
So glad i chose Shelton & Lines such professionals and always at the end of the phone for any queries. Simon and Dawn helped me along the way and nothing was to much trouble ( I did ask a lot of questions ) I was always kept in the loop with regular updates on progress. I would highly recommend Shelton & Lines to anyone buying /selling property.
Owner's reply
Dear Carolyn Gurney, Thank you so much for your wonderful review! It’s fantastic to hear that you felt supported and kept fully informed throughout the process. Simon and Dawn will be delighted to hear your kind words — and we’re certainly glad that all those questions were no trouble at all! Providing a professional, personal service and being there whenever our clients need us is something we pride ourselves on. Thank you again for choosing Shelton & Lines and for recommending us. We really appreciate it! Kind regardsPosted on Google![]()
Mak KanthanTrustindex verifies that the original source of the review is Google.
Thank you, Ella and Jordan, for all your great work in helping me find a house in such a short time. I really appreciate all your effort, support, and dedication. I’m very grateful for everything you’ve done for me!
Owner's reply
Dear Mark Kanthan, We’re delighted to hear that Ella and Jordan were able to help you find your new home so quickly. We know how important it is to have the right support when searching for a property, and it’s fantastic to hear that you felt well looked after throughout the process. Ella and Jordan will be thrilled to receive your kind words. Thank you again for choosing Shelton & Lines, and we wish you all the very best in your new home! Best regardsPosted on Google![]()
lyn HULMETrustindex verifies that the original source of the review is Google.
All the staff are so friendly and looked after the sale of my house without me having to worry about anything . They helped to make the whole experience easy .and kept me informed They recommended their own solicitors which were great . . Thank you
Owner's reply
Dear Lyn Hulme, It was a pleasure to help you with the sale of your property, particularly as you had been a landlord with us. We’re delighted that our team made the process straight forward and stress-free, keeping you informed throughout and taking care of everything so you didn’t have to worry. It’s also great to hear that our recommended solicitors provided an excellent service. Thank you for trusting Shelton & Lines once again. We really appreciate your continued support and wish you all the very best for the future! All the very bestPosted on Google![]()
Junaid AshrafTrustindex verifies that the original source of the review is Google.
Dawn and the team did a great job helping me find my new home. Many thanks!
Owner's reply
Dear Junaid Ashraf, It was an absolute pleasure to help you find your new home! Dawn and the team will be delighted to know that you had such a positive experience. Finding the right property can be a journey, so it’s always lovely to hear when we’ve been able to make that journey a little easier. Thank you for choosing Shelton & Lines, and we hope you’re very happy in your new home! Thank you so much, kind regards