Buying with us
Information For Buyers
To facilitate the purchase of a property through Shelton & Lines, the costs are shared between the Vendor and the Buyer.
The Vendor’s fee covers all of the property marketing, offer negotiations, accompanied viewings, personal feedback, advice and compliance.
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The Buyer’s Fee helps protect the Buyer and the Vendor
Our Process
The Buyer’s Fee covers the administration involved with agreeing your purchase, property revisits, sales progressing, liaising with mortgage lenders, legal representatives, surveyors and arranging professional property inspections that maybe required. Compliance with anti money laundering regulations.
Should any issues arise, we will work closely with you and the appropriate external bodies to resolve them as swiftly as possible. In addition, if you have any general enquiries with the sale or chain, we will work to the best of our ability to help. During this period, the conveyancing can take place in preparation for the exchange of contracts.
The Buyer’s Fee helps protect the Buyer and the Vendor. It’s a non-refundable amount (unless for the reasons stated below), made by a Buyer to ensure the exclusive purchase rights to a property, under certain conditions and at an agreed price.
Please note; when the Buyer’s Fee has been paid and all required information has been provided to us to our satisfaction in respect of finances and identification in line with anti-money laundering regulations the marketing will cease and the property will be listed as Sold Subject To Contract (SSTC) as soon as possible and no other viewings will take place. Shelton & Lines does not endorse gazumping in any way and should this happen, Shelton & Lines’s promise is to completely cease their involvement with the property sale.
Here to Help
The buyer’s fee is set at £950.00 inc V.A.T.
Our Vendors are reassured that they have a committed Buyer and are in a very secure position to move forward with their onward purchase. And, where relevant, are able to serve appropriate notice to tenants. The Vendor will also have the benefit of knowing the fee will cover a proportion of the costs they may incur if the sale does not proceed to completion. Although with the Buyer’s fee paid, this is much less likely.
Ultimately, everyone benefits from a smoother and more secure sale. Without the security of a Buyer’s fee, the risk of a property sale falling through is higher, in fact, the figure is over 33% as a nationwide average. However, 91% of Shelton & Lines’ property sales complete successfully.
We understand there are always going to be circumstances in which a sale does not proceed to completion.
You are free to leave the purchase process and be refunded the Buyer’s Fee in full if:
- Structural defects are found during surveys of the property
- There is a defective legal title
- Information gathered by usual searches affects the value of the property
- Leasehold information that the buyer wasn’t aware of at time of offer
- The Vendor withdraws from your purchase
- There is no complete onward chain agreed within ten weeks from the date of memorandum of sale
- 50% of the Buyer’s Fee (£475.00) will be paid to the Vendor and 50% to Shelton & Lines (£475.00) if;
- The Buyer pulls out of the purchase for none of the reasons listed above
- The Buyer’s downward chain falls through
- If renegotiation of the sale occurs and agreement cannot be reached by Buyer and Seller
- Upon successful sale of a property, the Buyer’s Fee is paid to Shelton & Lines.
Get to know our team
Meet the Team
Richard Shelton
Managing Director
Simon Mallett
Sales Director
Ella Morris-Harrison
Letting Director
Ellie Horsey
Valuation Manager
Simon Lines
Sales Agent
Dawn Hancox
Sales Agent
EXCELLENT
Based on 239 reviews
Posted on Google![]()
Mak KanthanTrustindex verifies that the original source of the review is Google.
Thank you, Ella and Jordan, for all your great work in helping me find a house in such a short time. I really appreciate all your effort, support, and dedication. I’m very grateful for everything you’ve done for me!Posted on Google![]()
lyn HULMETrustindex verifies that the original source of the review is Google.
All the staff are so friendly and looked after the sale of my house without me having to worry about anything . They helped to make the whole experience easy .and kept me informed They recommended their own solicitors which were great . . Thank youPosted on Google![]()
Junaid AshrafTrustindex verifies that the original source of the review is Google.
Dawn and the team did a great job helping me find my new home. Many thanks!Posted on Google![]()
Jeanie DowrickTrustindex verifies that the original source of the review is Google.
Thank you, Simon , Dawn, and team for your friendly and supportive role selling my home. The viewings were well organised over three weekends attracting a big interest. Thank you Simon for your diligence in keeping everyone in the chain of five happy over the nine months the process took, despite having found a buyer in three weeks! Best wishes to all JeaniePosted on Google![]()
nikki trimbleTrustindex verifies that the original source of the review is Google.
Having used these guys to sell my house some years ago I found myself buying a property through them recently. The team at Shelton and Lines made a stressful process manageable. Simon in particular helped keep me calm many times, answering my questions and explaining the process. Dawn and Kym were also really helpful. All a pleasure to deal with. Thank you for everything.Posted on Google![]()
Kelly McDTrustindex verifies that the original source of the review is Google.
I would highly recommend Shelton & Lines to anyone looking to purchase a property. Dawn was fantastic during our viewing, really friendly and giving us all the information we needed. Our emails are responded to promptly and the process so far has been very smooth. Thank you! Edit - We have completed our purchase now with the help of Simon who supported us through the whole journey up until we collected our keys. Simon was just brilliant and we knew we could rely on him to be proactive and keep us informed on what was going on in the chain at all times. Couldn’t have asked for better. Thank you Simon!
Owner's reply
Dear Kelly, Thank you so much for your review!Posted on Google![]()
Rosie PeggTrustindex verifies that the original source of the review is Google.
Absolutely incredible team! So efficient, always on the ball and there to help with queries… cannot thank then enough for making selling our late mothers house run so smoothly! Thank you all! Best agents around in our opinion!! Simon you are an incredible asset to the team! Your wit, humour and ability to help everyone makes it so much easier in stressful situations! You are a complete Gem!!!
Owner's reply
Dear Rosie, Best around - you are so kind! Your review means a lot. Thank you. Kind regards.Posted on Google![]()
Simone TheissTrustindex verifies that the original source of the review is Google.
I've recently sold a property with Shelton & Lines my agent was Dawn. I genuinely couldn't have asked for a better agent dealing with my situation, she was efficient, quick, knowledgeable and laid out everything with full transparency, her communication was unmatched, at every stage I felt supported and listened to, thank you Dawn for giving me light at the end of a long tunnel! Could not recommend enough.
Owner's reply
Dear Simone, Your comments are so really appreciated, Dawn and the team are so pleased you are happy. Best regards.Posted on Google![]()
Jakky PatelTrustindex verifies that the original source of the review is Google.
i was looking for the house to move i have approached Shelton and Lines ehich is closest to my previous house as well as my work place according to my recommandation they show me one house we did like it than we decided to take over throughout process the whole team of shelton & lines worcester help me and name Call Ella she was the one stand by with us throughout the process just moved in to new house yesterday.. it was in my budget definetly recomanded to the peoples who is looking for property to move or to buy. thank you
Owner's reply
Dear Jakky, Ella and the team are delighted you are happy. Thank you for the review! Kind regards.